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GIVE THEM THE GIFT THEY REALLY WANT - SHOP GIFT VOUCHERS NOW GIVE THEM THE GIFT THEY REALLY WANT - SHOP GIFT VOUCHERS NOW

FAQ's

WHERE DO YOU GET ALL YOUR STUFF FROM?

1800 - Ya Mums Closet

HOW DO I KNOW IF AN ITEM WILL FIT ME?

We recommend referring to the product images and the model’s sizing specifications in the descriptions provided to gauge product fit rather than the listed tag sizes, as sizing can vary between brands, regions and eras.

ARE THE ITEMS YOU SELL NEW?

The items we sell are vintage, meaning they are second hand items. Check out our ‘Get To Know The Lingo’ section below to familiarise yourself with the terminologies we use to describe our clothing.

Due to the nature of vintage, items may show signs of wear as some of them are up to 30 years old. Major and significant flaws will be pictured , although please keep in mind that vintage items will show signs of use. Embrace the wear and tear as it tells a story! If you're unsure about any garments - shoot us an email and we can send additional info.

We do not accept returns if it has minor wear such as loose threads or fading prints etc.

DO YOU NEGOTIATE ON PRICES?

Prices are non-negotiable and are reflective of numerous factors including condition, era, rarity, customer demand and wholesale price.

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Domestic orders (within Australia):

PayPal

- Credit Card (VISA, MasterCard)

- ZipPay

- Afterpay 

International orders (outside Australia):

PayPal

IS THIS SITE SECURE?

Any personal information given to Vintage Marketplace will be protected. Your information will not be disclosed to any third parties. Please refer to Vintage Marketplace Privacy Policy outline. Your personal information is secured with up-to-date firewall and encryption protection during the ordering process. To protect customers to the fullest extent, Vintage Marketplace does not store your credit card information at any time.

WHY HAVE I BEEN ASKED TO SEND ID CONFIRMATION?

We use an independent company called Secure Pay to filter orders for possible fraudsters. Secure Pay uses complex algorithms to determine who may be possible fraud, or orders that need further investigation. Things like CVV response, AVS matching, Address mismatching, etc. 

We check your email. We check your IP geo-location. We check other stores you may have purchased from. We check who else is registered at that address. We cross confirm that those orders and number of orders have had no chargebacks or fraud.

If for some reason you come up as a red flag in our system, we require you to send us confirmation of your identity. This means we need photos of your ID and Credit Card. You may cover up ANY numbers on the card you don't want us to see EXCEPT the last four digits of your credit card, and your photo + name on ID. We guarantee this information will NEVER be used outside of Vintage Marketplace for any reason other than to confirm identity. If you’re unable to confirm these details - we will cancel your order with 48 hours. Vintage Marketplace reserves the right to cancel any orders on our website at any time.

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 12 hours of the original order (and provided the original order hasn’t already been shipped).

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change your order, please contact us immediately. We generally process orders within 2-4 business hours, and once our warehouse has processed your order, we will be unable to make any changes.

I FORGOT TO ADD A DISCOUNT CODE

Once your order has been confirmed, we are unable to apply any discount codes to this order.

I ACCIDENTLY PUT THE WRONG ADDRESS

Shoot us an email ASAP with your order # and correct address. NOTE: Once your item has been sent, we will not be responsible for your parcel if the incorrect address was provided. 

If your parcel is returned to us due to insufficient address details / wrong address - you will need to pay for shipping costs again to get your order sent to the correct address.

I'VE SENT AN EMAIL, WHEN WILL I HEAR BACK FROM VMP?

We reply to all emails within 48 hours Monday - Friday.

CAN I CANCEL MY ORDER?

We begin processing your order as soon as it is submitted, therefore orders cannot be changed or cancelled after they are confirmed.

HOW LONG WILL IT TAKE TO SHIP MY ITEM?

As a general rule, it will take us 1-2 business days to prepare your order for shipment. In some cases it may be longer, in which case we will notify you by email. Shipping times will depend on your location and whether you have selected express or standard shipping. If you require additional insurance on parcels - please email contact@vintagemarketplace.com.au and we will organise at buyer’s expense.

We send all parcels via Australia Post. For shipping estimations to your address, click this link: https://auspost.com.au

WHERE IS MY ORDER?

You will receive an email confirmation containing your order details and tracking information which will enable you to follow the status of your delivery via the Australia Post website. Contact Australia Post directly with your tracking number if you believe your order is missing. We accept no responsibility for items lost within the postal service.

WHY ARE MY ITEMS COMING IN MULTIPLE PARCELS?

We have different warehouse locations throughout Victoria. Orders with multiple items may find that they come in different packages. You will be provided with shipping confirmation emails containing links to the tracking information for each parcel. 

DO YOU ACCEPT RETURNS? 

Yes. Simply complete the form here

GET TO KNOW THE LINGO

  • Vintage: high quality second hand item – ‘the best of it’s era’
  • Vintage Style: new item that imitates the style of vintage clothing
  • Deadstock or DS: never worn, new condition (can still be vintage)
  • NWT: New With Tags – retail price tag is still attached, never worn, new condition
  • Archival: not quite vintage, not quite new – somewhere in between
  • Distressed: contains signs of general wear & tear – this may include small holes, cracked logo print, fading, pilling
  • Vintage Bootleg: unofficial copy of an item in vintage condition
  • Reprint Bootleg: unofficial copy of an item in new condition