FAQ's

 

WHERE DO YOU GET ALL YOUR STUFF FROM?

1800 - Ya Mum’s closet

HOW DO I KNOW IF AN ITEM WILL FIT ME?

We recommend referring to the product images and the model’s sizing specifications in the descriptions provided to gauge product fit rather than the listed tag sizes, as sizing can vary between brands, regions and eras.

DO YOU NEGOTIATE ON PRICES?

Prices are non-negotiable and are reflective of numerous factors including condition, era, rarity, customer demand and wholesale price.

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Domestic orders (within Australia):

- PayPal

- Credit Card (VISA, MasterCard)

- ZipPay

International orders (outside Australia):

- PayPal

IS THIS SITE SECURE?

Any personal information given to Vintage Marketplace will be protected. Your information will not be disclosed to any third parties. Please refer to Vintage Marketplace Privacy Policy outline. Your personal information is secured with up-to-date firewall and encryption protection during the ordering process. To protect customers to the fullest extent, Vintage Marketplace does not store your credit card information at any time.

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 12 hours of the original order (and provided the original order hasn’t already been shipped).

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change your order, please contact us immediately. We generally process orders within 2-4 business hours, and once our warehouse has processed your order, we will be unable to make any changes. 

HOW LONG WILL IT TAKE TO SHIP MY ITEM?

As a general rule, we will generally have your order shipped within 1-2 business days. In some cases it may be longer, in which case we will notify you by email. If you require additional insurance on parcels - please email contact@vintagemarketplace.com.au and we will organise at buyers expense.

WHERE IS MY ORDER?

You will receive an email confirmation containing your order details and tracking information which will enable you to follow the status of your delivery via the Australia Post website. Contact Australia Post directly with your tracking number if you believe your order is missing. We accept no responsibility for items lost within the postal service.

WHY ARE MY ITEMS COMING IN MULTIPLE PARCELS?

We have different warehouse locations throughout Victoria. Orders with multiple items may find that they come in different packages. You will be provided with tracking information for each parcel. 

DO YOU ACCEPT RETURNS? 

Yes. Simply complete the form here

GET TO KNOW THE LINGO

  • Vintage: high quality second hand item – ‘the best of it’s era’
  • Vintage Style: new item that imitates the style of vintage clothing
  • Deadstock: never worn, new condition (can still be vintage)
  • NWT: New With Tags – retail price tag is still attached, never worn, new condition
  • Vintage Bootleg: unofficial copy of an item in vintage condition
  • Reprint Bootleg: unofficial copy of an item in new condition